FREE SHIPPING ON ALL ORDERS | PR + US

To start the return process for your order, please enter your email address and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • One your return has been approved, we will email you an invoice for the Return Label. Please note that we do not offer free returns, this is why we send an invoice.
  • Once paid, you will receive the Return Label by email. 

What is the Return Policy?

You can return your items within 10 days of receipt of your shipment. NO EXCEPTIONS.

  • Merchandise must be new, unworn and unaltered, with tags attached.
  • No visible signs of wears such as makeup, deodorant stains, fragrances, etc.
  • Must include order receipt for us to be able to identify your order.

 

Sale items and orders placed with a discount code cannot be returned for store credit or exchange.

Are there any charges for return?

  • Customers are responsible for any return shipping fees. 

 

How soon will I get my store credit?

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
  • If you are approved, then your store credit will be processed.